Mighty Citizen

The Ministry of Company Affairs of India launched a new platform called as CORE (Consumer Online Resource & Empowerment Center) to file complaints and resolve it through online. From what i have read from their site quickly here is a procedure of how it works.

• Consumer files a complaint using online form.
• Consumer contact details is verified and authenticated.
• Complaint forwarded to Complaint manager for legitimacy of complaint.
• Copy is forwarded to Brand provider.
• When response is made by Brand provider it is posted on CORE site.
• Consumer can give feedback of response.

It also seems they have already resolved many complaints. You can read consumers success stories here. Also you can view published complaints here. This type of platform to resolve complaints should not be limited to consumer disputes but also to Police Departments in India not to resolve complaints but to address people’s grievances. Now make sure you use CORE to resolve your consumer disputes.